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Noticeboard

Proposed Merger of Rainbow Surgery and Fenland Group Practice.

We would encourage patients to have your say.  Please click here to learn more about the future of Rainbow Surgery.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Customer service form Suggestions And Complaints

We are always keen to hear of any ideas to further improve the services we offer. Please feel free to talk to any of the team in confidence or to send your comments in writing.
Should a problem arise, our practice staff will ensure that you are taken to a private area so you may discuss your concerns in complete confidence. Most problems can be sorted out quickly and informally in this way. If you wish to make a complaint, we would like you to let us know as soon after the incident as possible. Your complaint will be fully investigated and you will receive a response within ten working days. A leaflet explaining the surgery complaints procedure can be obtained from any member of staff.

Violence Policy

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.



 
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